Terms of service

1. Who can use PhotoCandy

You must be old enough to enter a binding contract in your country to use PhotoCandy. If you use it on behalf of an organisation, you confirm you are authorised to accept these terms for it.

2. Your account

You are responsible for what happens under your account and for keeping your sign-in secure. Give us accurate information, and let us know by email at support@photocandy.app if you think your account has been used without your permission.

3. Credits and payment

PhotoCandy runs on credits. You buy a pack of credits, and rendering a photo spends credits at the rate shown before you confirm. Prices are in Indian rupees and payment is handled by our payment processor; we never see your card details.

• Credits never expireA balance stays in your account until you use it. There is no subscription and nothing renews automatically.
• You see the cost firstThe exact number of credits a batch needs is shown before anything is charged, next to your balance.
• Free trial creditsNew accounts receive a small number of free credits once, after the email is verified. These are for trying the service and carry no cash value.

4. Refunds and the first-pack guarantee

If a photo fails to render, the credit for that photo is returned to your balance automatically, and the refund is listed in your credit history. You do not have to ask for it.

The first-pack guarantee. If the results from your first credit pack are not something you are happy with, email us within 14 days of that purchase and we will refund it in full. You do not have to justify the request. The following conditions apply, and they exist so the guarantee can stay genuinely simple for the people it is meant for:

• One per personThe guarantee covers the first credit pack bought on an account, once. It does not apply to later purchases, and it cannot be claimed again by opening another account. Where we can see that the same person is buying and refunding across accounts, we may decline and close those accounts.
• Within 14 daysCounted from the date of that purchase. After 14 days a pack is not refundable under this guarantee, though we will still look at anything that looks like a genuine error on our side.
• The credits go back tooA refunded pack has its remaining credits removed from your balance, and this is recorded in your credit history. Artwork you already rendered and downloaded stays yours; we do not ask for it back.
• It is a guarantee, not a free tierThe guarantee exists so you can judge the product on your own photographs without risk. It is not a way to obtain rendering for free. We may decline a claim where the pack was bought and consumed in a pattern that shows no intention of paying, and we may decline repeat claims from the same person.
• Gift cards are excludedCredit that reached your account through a gift card is not covered, because the person who paid for it is not the person holding it. Gift card purchases are dealt with separately under section 5.
• Refunds go back the way they cameTo the original UPI ID, card or account. We cannot redirect a refund elsewhere, and the timing after we issue it is set by your bank or payment provider, not by us.

Outside the guarantee, and because rendering costs us money each time it succeeds, credits spent on artwork that did render are not refundable, and deleting a collection or album does not return its credits. Nothing here limits any right to a refund you have under Indian consumer law. If you believe you were charged in error, email us at support@photocandy.app and we will look into it.

5. The photos you upload

You keep all rights to the photos you upload and to the artwork rendered from them. So that we can provide the service, you grant us a limited licence to store your photos, send them to the AI image providers that do the rendering, produce the artwork, and deliver it back to you and to anyone you choose to share it with. This licence exists only to run the service and ends when you delete the content or your account.

You confirm that you own or have the right to use every photo you upload, and that anyone identifiable in a photo is content for you to use it this way. You are asked to confirm this before each batch because these are real people’s faces.

6. Acceptable use

You agree not to upload content that is unlawful, that infringes someone else’s rights, or that depicts sexual content involving minors, graphic violence, hate symbols or other seriously harmful material. Uploads are screened by an automated moderation step, and we may refuse or remove content and suspend accounts that break these rules. You also agree not to misuse the service, for example by trying to break its security or to access another person’s content.

7. How the artwork is produced

The artwork is generated by third-party AI image models, which we choose and change over time as better options appear. AI output varies, and it is stylised by design: it restyles your photo, it does not retouch or correct it, and a blurry or poorly lit photo will produce blurry or poorly lit artwork. We do not guarantee any particular result, though each album includes one free re-render so you can try a different look.

8. Our intellectual property

The PhotoCandy name, website, software and design are ours or our licensors’. These terms do not give you any right to them beyond using the service as intended.

9. Availability and changes

We aim to keep PhotoCandy running well, but we do not promise it will be available without interruption, and we may add, change or withdraw features, styles and prices. Where a change materially affects credits you have already bought, we will act reasonably and in good faith.

10. Disclaimers and liability

The service is provided on an “as is” and “as available” basis, without warranties of any kind to the extent the law allows. To the maximum extent permitted by law, PhotoCandy is not liable for indirect or consequential losses, and our total liability to you for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits any liability that cannot be limited by law.

11. Your responsibility for your content

You are responsible for the photos you upload. If a claim is brought against us because you uploaded content you did not have the right to use, or used the service in breach of these terms, you agree to cover the reasonable costs that result, to the extent the law allows.

12. Suspension and closing your account

You can stop using PhotoCandy at any time and ask us to close your account. We may suspend or close an account that breaks these terms or is used to harm the service or other people. If we close your account without cause, any unused credits with cash value will be handled fairly.

13. Governing law

These terms are governed by the laws of India, and the courts there have jurisdiction over any dispute, unless the law where you live gives you the right to bring a claim elsewhere.

14. Changes to these terms

We may update these terms, and when we do we will update the effective date above. If a change is significant, we will make it clear before it takes effect. Continuing to use PhotoCandy after a change means you accept the updated terms.

15. Contact

Questions about these terms? Email us at support@photocandy.app and we will reply within a day.